Head of Support Services Mozambique
We World is currently hiring for the position of Head of Support Services Mozambique. Apply early 2026-10-29
Head of Support Services Mozambique Details
Position: Head of Support Services Mozambique
Reports to: Country Representative
Location: Maputo, Mozambique (with field visits to operational areas)
Application deadline: 28/10/2026
Starting date: ASAP
Family duty station: YES
R&R: NO
Working context
WeWorld has been active in Mozambique since 2000, implementing programmes focused on education, food security, climate resilience, disaster risk reduction (DRR), and humanitarian assistance, particularly in response to natural disasters and conflict-induced displacement.
The Head of Support Services (HoSS) is part of the mission's management structure and oversees the main support functions, including Finance, HR, Logistics and Procurement. The role works closely with the Country Representative and programme teams to ensure that the mission has the appropriate systems, resources and support in place to effectively deliver its programmes.
Purpose of the Role
The Head of Support Services provides strategic and operational leadership to the mission's support functions, ensuring efficiency, compliance, accountability and effective risk management across Finance, HR, Logistics and Procurement.
The HoSS ensures that projects are adequately resourced and implemented in line with donor and internal requirements, while strengthening internal systems and staff capacity. The role also contributes to country strategy, budget planning and donor engagement on compliance and financial matters, supporting the mission's overall sustainability and enabling programme teams to deliver quality interventions.
Main taSks and ResponsIbilities
Strategic Leadership
Lead, manage and coordinate the Finance, HR, and Logistics & Procurement departments
Ensure support services are aligned with WeWorld's country strategy and donor requirements
Actively contribute to country-level strategic planning, risk management, and institutional strengthening
Support managers to coordinate activities of teams, ensuring workload is prioritized appropriately
Supervise and verify that deliverables and timelines related to grants, contracts, vendors, partners, and internal procedures are respected
Collaborate with Regional Managers to set goals and objectives, identify strategic activities, and design development plans for support services
Supervise and coordinate archiving of HR, Finance, and Logistics/Procurement documents according to WeWorld guidelines
Ensure high-level collaboration with relevant stakeholders (technical working groups, partner forums, authorities, communities, vendors, donors)
Financial Management
Ensure timely and accurate accounting, financial reporting, and expenditure monitoring in line with WeWorld and donor regulations
Oversee preparation, consolidation, and monitoring of country and project budgets, ensuring proper cost allocation and updates of cost allocation tables
Maintain and update the country financial plan, ensuring sufficient cash flow and financial coverage for operations
Ensure financial coverage to implement activities, pay salaries, suppliers, and running costs
Supervise external and internal audits, ensuring timely follow-up on recommendations
Human Resources (HR)
Supervise the HR team, ensuring effective recruitment, induction, performance management, and staff development
Ensure all support services staff receive training according to identified needs and training plans
Monitor staffing adequacy and structure across Finance, HR, and Logistics & Procurement
Analyze staffing needs & costs, compensation & benefits, and performance review practices
Promote staff well-being, safeguarding, and inclusive work environment practices
Ensure compliance with national labor law, WeWorld policies, and donor requirements
Supervise compliance with payroll, health insurance, work insurance, and employee benefits
Logistics & Procurement
Oversee procurement processes in line with WeWorld's Global Procurement Manual and donor guidelines, from planning to completion
Supervises operations of logistics and correct application in accordance with WeWorld's Logistics Manual and Donor Guidelines, in particular assets management, fleet management, warehouse and stock management and Base management
Strengthen supply chain management to ensure timely and cost-effective procurement and logistics
Monitor and mitigate procurement risks, ensuring transparency and accountability
Supervise preparation of procurement and logistics reports in required formats
Ensure all the Procurement and Logistics tools are in place and correctly used
Systems, Compliance & Risk Management
Develop, adapt, and enforce Standard Operating Procedures (SOPs) across support departments
Design systems and routines that strengthen efficiency and collaboration between Finance, HR, and Logistics & Procurement
Conduct regular reviews and audits to identify inefficiencies or risks
Ensure strong internal controls and anti-fraud/corruption measures are in place
Ensure recommendations for improvements are implemented in a timely manner
Maintain compliance with donor requirements across contracts, grants, and procurement
Safety & Security
Support the Country Representative in implementation of safety and security measures in line with mission SOPs and global guidelines
Ensure logistics and administrative systems contribute to staff safety, including base management, fleet tracking, and communication systems
Coordination & Representation
Ensure effective coordination between support and programme departments
Represent WeWorld on operational and compliance matters with partners, vendors, auditors, and relevant external stakeholders
Liaise with HQ/regional finance, HR, and logistics units for technical guidance and alignment
Duties and responsibilities above are not exhaustive and may be adjusted as required by the Country Representative. The role holder may be required to perform any other tasks requested by the Line Manager in line with the position, mission needs, and organizational priorities.
Proper handover must be ensured before the end of the assignment.
ESSENTIAL REQUIREMENTS
Qualifications and Knowledge
Degree in Economics, Political Science or related fields
Good knowledge of main donors' administrative rules and procurement procedures (ECHO, UE, UN, AICS)
Full professional competency in Microsoft Office Suite, especially Word, Excel and Outlook
Knowledge of written and spoken Portuguese
Knowledge of written and spoken English
Professional experience
At least 5-10 year of previous professional experience in similar roles
Experience in managing donor funded budgets and/or working in project management in development and/or humanitarian aid
Working experience with AICS/Italian Cooperation and/or EU grants is desirable
Experience in managing teams, also remotely
Experience in developing and updating country budgets for donor funded organizations
Experience in managing operations of (inter-) national NGOS
Skills and Abilities
Planning, reporting, monitoring and evaluation skills
Organization and teamwork skills
Ability to support and train staff to enhance skills
Proactive and dynamic attitude
Ability to adapt and work under constraint, under pressure and in complex and multicultural contexts
Good listening and communication skills
Positive attitude to work, self-reflective, motivated, inspired, collegial
Strong commitment to the Mission of WeWorld
Demonstrates integrity with regards to NGO values and ethical standards
Displays cultural, gender, religion, nationality and age sensitivity and adaptability
Treats all people fairly without favoritism
DESIRABLE REQUIREMENTS
Previous professional experience in Mozambique and/or Eastern and Southern Africa
Knowledge of written and spoken Italian
Given the timing and operational requirements of the role, priority will be given to candidates who can ensure their availability to work in Mozambique within the required timeframe
WHAT WE OFFER
Type of contract: a first 6 (six) month collaboration contract subject to verification of the achievement of specific objectives (these objectives will be agreed together with the Line Manager upon arrival on assignment); a second collaboration contract of 6 (six) months renewable, following the positive evaluation of the first three months of contract
Economic conditions: according to WeWorld Expatriates Compensation Policy Base Salary (3.190€ - 3.790€ monthly) + Contributions reflecting role complexity and hardship level of the duty station + Housing contribution
Wellbeing & Inclusion: One day of paid menstrual leave per month. We promote a positive and inclusive work environment based on psychological safety, respect, and team empowerment.
Flight ticket: One round-trip air ticket every 12 months of service (between country of residence and duty station)
Health insurance: covered
Family duty Station: Yes
R&R: NO
Annual leave: 2,5 days/month (working days)
Wellbeing & Inclusion: One day of paid menstrual leave per month. We promote a positive and inclusive work environment based on psychological safety, respect, and team empowerment.
Flight ticket: One round-trip air ticket every 12 months of service (between country of residence and duty station)
Equal Opportunities
We are dedicated to fostering an inclusive and respectful workplace where everyone has equal access to opportunities. Employment decisions are based on merit, qualifications, and organizational needs, without regard to gender, gender identity, sexual orientation, race, ethnicity, nationality, religion or belief, age, family or parental status, disability or any other status protected by applicable law.
We are committed to building talented teams and welcome applications from individuals of all backgrounds.
More Information
Job City Mozambique
How to apply
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